Studio Policies

As with any business, there are experiences that have taught us what works best, and most efficiently, for our busy studio in the delicate process of creating timeless portraits. Please take time to review and familiarize yourself with the business policies below, and understand that by hiring us you agree to abide by these policies set forth..

Studio Hours
Regular sessions: Monday-Saturday by appointment only.
Saturday Sessions: Saturday is considered prime-time and is often times booked 2-3 months, or more, in advance.
Sunday: Closed.

Parking
When arriving at our studio please park in our private driveway or across the street. Parking is not allowed on our side of the street.

Session Fees
All session fees are due at the time of booking your appointment and are a non-refundable retainer for our time.

Rescheduling
If you need to reschedule your session due to sickness, injury or a scheduling conflict please do so at least 48 hours in advance. We certainly understand sometimes things occur that are beyond our control. No need to worry, just give us a call and we will reschedule you at our earliest available date. Please be aware though that often times our schedule is booked as much as 8 weeks in advance so please try your best to keep your appointment.

Respectfully, we also reserve the right to reschedule a session due to illness, emergency, inclement weather and other circumstances beyond our control. Please also be aware that Mr. Krehlik serves as a Special Deputy for the Belmont County Sheriff's department. On rare occasions he may be called on emergency duty at the last minute.

Cancellations
In the event that you cancel your session, all session retainers are non-refundable. No-shows and appointments arriving more than 20 minutes late will be considered canceled appointments. If another session is desired, the session fees will be due again.

Minimum Purchase
We have a minimum product purchase of $250. this minimum must be paid at the time of your session. If purchasing a print collection, then  the appropriate payment is due at your session.

Model Release
All clients of Forever A Masterpiece, LLC are required to sign an industry standard model release. We cannot photograph anyone who does not sign the model release form. For children under 18 years of age, a legal guardian must sign.

Image Storage
Images shot by us are kept for a period of 90 days. Ordering must take place by this time or images will be deleted from our system. Digital negatives for images ordered will be archived for a period of 1 year before being deleted from our system.

Returned Checks
All returned checks will incur a $35. charge.

Payment
For your convenience we accept cash, check and most major credit cards. Final payment is due at your ordering appointment, unless other arrangements have been made. Due to the custom nature of our business, once work has begun on a project you are responsible for payment and orders cannot be canceled or modified.

Mobile Phones/Cameras
No Cameras/Cell phones, or other photographic, or recording devices are allowed during the sessions, neither at photo or ordering sessions. No Exceptions! This is very distracting to the subjects and the photographer. Please use cell phones in waiting area or different area then where sessions are being held.

Arriving for your session
Please arrive for your session 10 minutes early to make final adjustments to your hair, makeup, select clothing, etc. If you arrive too late, {20 min} we??™ll have to reschedule you, because other clients come in after you. If less, the session will be adjusted for the shortened time. No Exceptions.

Other Children
Please bring only the subjects being photographed to the session. This is especially important with pets and kids, as we will need their full attention rather than being distracted by other members of the family. Of course, parents are always welcome!

Selection & Ordering Appointment Information
The order selection and ordering appointment is scheduled at, or shortly after, your portrait session. This appointment is usually set up for about 14 days after your session. Selecting portraits for your home, office, and gifts is a wonderful and challenging experience.  Please have all decision makers present for previewing your portraits.  There is a $125 charge for additional portrait preview sessions, and this fee will be assessed for appointments rescheduled with less than 24 hours notice. We also request that children under the age of 12 not attend as they will quickly find this process boring and distract you.

Refunds/ Order Cancellations
Due to the custom nature of our work, once work has begun on a project no refunds are available and all sales are final.

Branding
Clients who purchase images understand that all images will include the Forever A Masterpiece Brand on a corner of the image. This will not affect the image quality in any way.

Copyright/Breach of Contract
All images captured by us are copyrighted at the time of recording and protected under the Federal Copyright Laws. The Copyright Act protects photographers by giving us the exclusive right to reproduce photographs. Violations include, but are not limited to, making illegal copies, scanning, printing from home or downloading from our website. It is illegal to copy or reproduce these photographs in any manner without our exclusive written permission and violators of this Federal Law will be subject to its civil and criminal penalties. Please understand, the photographer wishes to maintain complete control over the print quality, finishes and presentation of the images and any reproduction outside of the studio may lower the quality of the image and scar our reputation for providing superior portraits. Violations may be assessed up to $3,000. in small claims court or up to $10,000. per image in federal courts.

Digital Negatives
Low-res images, suitable for sharing on the web, may be available. These images are watermarked and great for sharing on social media sites. These images are never to be used for printing and are copyright protected. Scanning, printing or copying is a violation of this contract and puts you at substantial financial risk.
While hi-resolution digital negatives may be offered, please understand that Forever A Masterpiece, LLC holds the original copyright to all of our images. These images may not be manipulated in any manner and their use is strictly licensed. Digital files purchased will not be released until your order is paid for in-full. Use other than intended by your license is a violation of this contract and puts you at substantial financial risk.

Yearbook Images
You may request that an image be sent in to your yearbook staff directly via digital file. We offer this as a courtesy, it is your responsibility to make sure the school has received the properly required image by the schools deadline. Please also note that yearbook images will not be sent in until your full order is paid-in-full.

Miscellaneous Products
All products that you wish images we capture to be used on must be purchased from us. This includes cards & announcements. If you wish to make your own cards or other miscellaneous products that hi-res digital negatives are required for, a license for use must be purchased as any other product would be at the prevailing price.
 
Limit of Liability
Our limit of liability in any situation is limited to the amount that you, the client, has paid to us to date. In no event shall our liability ever be for more than this amount. The client also agrees that once the assignment has been completed, and if a disk of images was purchased and delivered, Forever A Masterpiece, LLC can not assume any liability in any portion if the work is lost, stolen, damaged, or otherwise unavailable to the client.

Re-Shoots
Our goal as professional photographers is to make sure you are excited and happy with your photos. There is no charge for re-shoots due to technical (ie: camera or computer malfunctions, etc.) However, due to the custom nature of what we do we cannot offer free re-shoots for anything beyond our control such as dissatisfaction with hair, makeup, clothing, facial expressions, wind or other factors beyond our control. In the event something like this should occur, we will gladly offer a second session at 50% off of our regular session prices.

Prices
Prices are subject to change without notice.

Completed Orders
Please allow 4 weeks for your order to be completed. During peak times and holidays this time may extend to 6 weeks. We pride ourselves on working with vendors that create heirloom-quality products that cannot be rushed. As soon as your order is complete we will notify you. Once notified, we kindly ask that orders are picked-up promptly, or shipment arrangements have been made, within 15 days. We are not responsible for items damaged in storage after the initial 15 day period. After 30 days, items are considered abandoned and will be disposed of.          


Rev. 03/2017

 
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